We hope you will indulge in the self-paced courses and attend the webinars you purchase. We want to get to know you and support you on your professional journey. That said, we do not offer refunds for any of our courses, webinars, or other learning events under any circumstances. All sales for our programs are final.

We encourage you to independently verify that your licensing authority will accept our courses, although our authorization statements are accurate and valid.

For self-paced courses...

You should receive your completion certificate via email after completing the course and submitting the final evaluation. Please check your spam/junk folder if you don't receive it in your inbox.  If it's not in your spam/junk folder, please complete the certificate request form at this link:  https://bit.ly/3d2Uerc

For live webinars...

You should receive your completion certificate up to 30 days after you submit the webinar evaluation. We send certificates to the email address you used to register. 

Please give us up to 30 days to issue your certificate before contacting us. If you still haven't received your certificate after 30 days, please check your spam/junk folder. If it's not there, please complete the form at this link: https://bit.ly/3d2Uerc 

If you're due to renew your license within 30 days of the webinar:

Please email us at [email protected] and let us know so we can send you your certificate on time!

Absolutely. Our self-paced courses feature closed-captioned video content. Our live webinars also feature live closed captioning.

We offer ASL for live webinars upon request. We work with a few different ASL providers but would love additional recommendations if there's a particular interpreter or provider you are comfortable with. 

Additional Supports

If there is an additional tool, service, or support that would make our content more accessible to you, please email us at [email protected] and let us know.

We don't view this as "making accommodations" as much as we are willing to invest in the resources to ensure anyone can access our content, regardless of any aspect of their identity that would otherwise marginalize them from most other professional development experiences.

JENTEX TRAINING & CONSULTING'S GRIEVANCE POLICY

JenTex Training & Consulting is fully committed to conducting all learning activities with integrity and in strict compliance with the ethical standards of our certifying bodies.  JenTex Training & Consulting will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Compliance Officer/Auxiliary Social Worker Consultant.

While JenTex goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues that come to our attention that require intervention and/or action. This procedural description serves as a guideline for handling such grievances.

When a grievance arises pertaining to a JenTex Continuing Education program or process, the complainant is expected to notify the Compliance Officer/Auxiliary Social Worker Consultant in writing as soon as possible so that the nature of the concern may be addressed in a timely fashion. Written complaints or grievances should include the name, address, and phone number of the person submitting the complaint or grievance; the title and date of the Continuing Education program; and the exact nature of the complaint or grievance.

Upon receipt of the written grievance, The Compliance Officer/Auxiliary Social Worker Consultant will contact the complainant for clarity and additional information.  All possible care will be taken to uphold the confidentiality of the complainant. Upon completion of the investigation, the Compliance Officer/Auxiliary Social Worker Consultant will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant in writing. For example, a grievance concerning a speaker will be conveyed to that speaker and also to those planning future educational programs. A grievance concerning workshop offerings, content, facilities, or costs may be resolved by modifications to future offerings, and/or by providing an alternative training opportunity, should that be possible.

Confidential records of all grievances, the process of resolving the grievance, and the outcome will be kept in the locked files of the Compliance Officer/Auxiliary Social Worker Consultant. A copy of this Grievance Procedure will be available upon request.

Please contact the Compliance Officer/Auxiliary Social Worker Consultant to submit a complaint or if you have additional questions.

Wendi Shepherd, LMSW

Compliance Officer/Auxiliary Social Worker Consultant

PO Box 430

Central Islip, NY 11722

[email protected]

We'd love to! But the provider authorization process in New Jersey is time-consuming and cost-prohibitive. Our company is run by a small team of passionate professionals, each of whom wears many hats to keep things rolling. New Jersey requires CE providers to get each individual course/webinar approved in advance and at a cost each time. The other CE authorities issue blanket provider approvals that do not require individual course approval or additional fees.

This has caused a significant shortage of CE providers for NJ social workers. If you are licensed in NJ and are having trouble finding a diversity of CE provides and content, we encourage you to share your concerns with the New Jersey State Board of Social Work Examiners. We know of several social workers who have already done so. 

Contact Info:

New Jersey State Board of Social Work Examiners:

https://www.njconsumeraffairs.gov/sw/Pages/continuingeducation.aspx